Electronics Technician - Claims/Complaints Department | Techniker/in - Elektrotechnik (ohne Schwerpunkt)

Job Summary

This full-time, permanent position involves managing the entire customer claims process, serving as the primary point of contact for customers regarding product issues. Day-to-day responsibilities include professionally reviewing, documenting, and processing complaints, conducting detailed fault analysis on returned devices (covering software, hardware, and packaging), and ensuring clear, solution-oriented communication with customers, suppliers, and internal departments. The role requires strong technical understanding, excellent PC skills (including Office and CRM systems), and a structured, detail-oriented approach to case tracking and follow-up. The ideal candidate thrives on troubleshooting, maintains composure under pressure, and is eager to contribute to a motivated team in a growing company, focusing on finding solutions rather than dwelling on problems.