1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve swiftly addressing IT questions, resolving software and hardware issues, and meticulously documenting support tickets. Complex problems will be escalated to the 2nd Level Support. This role requires strong communication skills and a friendly demeanor to ensure efficient and effective support via phone and in writing. This position offers a dynamic work environment, opportunities for professional development, and a supportive team culture within a company dedicated to innovative IT solutions.