IT Monitoring Support Specialist | IT-Monitoring Support (m/w/d)

Job Summary

This role is ideal for an IT professional focused on ensuring the stability, performance, and security of customer IT infrastructures through proactive monitoring. The specialist will be responsible for observing servers, clients, networks, backups, and services using modern monitoring and EDR systems. Key daily tasks include diagnosing and resolving technical problems, managing IT infrastructure support, handling alarm management by prioritizing critical alerts, and documenting all processes and solutions for the knowledge base. Candidates must possess a completed IT education or equivalent professional experience, combined with strong problem-solving skills and foundational experience with IT monitoring and EDR solutions. This position requires analytical thinking, structured work habits, and excellent communication skills to proactively identify vulnerabilities and prevent system failures before they occur.