IT Specialist 1st and 2nd Level Support | Fachinformatiker 1st- und 2nd-Level-Support (m/w/d)

Job Summary

This role is ideal for an IT specialist focused on providing seamless operational IT support. The successful candidate will be responsible for ensuring smooth daily IT operations by handling incident reception, performing thorough error analysis, and resolving technical faults. Key duties include acting as the communication interface between end-users and specialized support teams, as well as installing, configuring, and administering both hardware and software systems. Meticulous maintenance and creation of technical documentation are also crucial. Qualifications include a successful apprenticeship as an IT Specialist for System Integration or an equivalent qualification, coupled with initial professional experience in 1st and 2nd level support. Strong knowledge of Microsoft and Linux operating systems, along with Active Directory experience, is required, emphasizing a high degree of customer and service orientation.