IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

FERCHAU GmbH Niederlassung Rosenheim

Rosenheim, Oberbayern, Bayern, Deutschland
Published Oct 21, 2025
Full-time
No information

Job Summary

This IT Support Specialist role positions you as the primary, solution-oriented point of contact for customers facing technical inquiries regarding software, installations, updates, and error messages. Day-to-day responsibilities include analyzing technical requests, guiding customers toward solutions, and meticulously documenting all interactions within a ticketing system to ensure quality and traceability. You will also proactively identify recurring problems and provide structured feedback to process owners, as well as create and maintain standard responses and knowledge articles. The position requires several years of experience in IT support, helpdesk, or application consulting, coupled with strong proficiency in Windows operating systems and standard Office applications. The ideal candidate is team-oriented, patient, and possesses the talent to clearly communicate technical issues. This is an attractive opportunity for professionals seeking a stable, long-term, and responsible role within a dynamic team that values innovation and offers flexible working arrangements and professional development.

Required Skills

Education

Not specified

Experience

  • Several years in IT support, application consulting, or helpdesk roles.
  • Professional experience handling Windows operating systems.
  • Professional experience using standard Office applications.
  • Professional experience documenting inquiries and solutions for quality assurance.

Languages

Not specified

Additional

  • Must be seeking a permanent, long-term, responsible position in a stable environment (not a short-term career stepping stone).