IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This IT Support Specialist role positions you as the primary, solution-oriented point of contact for customers facing technical inquiries regarding software, installations, updates, and error messages. Day-to-day responsibilities include analyzing technical requests, guiding customers toward solutions, and meticulously documenting all interactions within a ticketing system to ensure quality and traceability. You will also proactively identify recurring problems and provide structured feedback to process owners, as well as create and maintain standard responses and knowledge articles. The position requires several years of experience in IT support, helpdesk, or application consulting, coupled with strong proficiency in Windows operating systems and standard Office applications. The ideal candidate is team-oriented, patient, and possesses the talent to clearly communicate technical issues. This is an attractive opportunity for professionals seeking a stable, long-term, and responsible role within a dynamic team that values innovation and offers flexible working arrangements and professional development.