IT Support Specialist (2nd Level) | Support 2nd Level (m/w/d)

Job Summary

This role seeks a technically adept professional to provide 2nd Level Support, primarily managing and administering complex Windows and/or Linux server environments and network infrastructures. Day-to-day responsibilities include analyzing, troubleshooting, and resolving technical faults across the IT infrastructure, collaborating closely with 1st and 3rd level support teams for efficient escalation management, and contributing to system planning and implementation projects. The specialist will utilize a wide array of modern tools covering virtualization (VMware, Hyper-V), configuration management (Ansible, Chef), security (SIEM, EDR), and cloud platforms (Azure, AWS). Key qualifications include deep technical knowledge of operating systems, network protocols (DNS, TCP/IP), and collaboration tools (Office365, MS Teams). This position is attractive due to its focus on cutting-edge technology, involvement in large-scale projects, commitment to continuous professional development, and the security of an unlimited employment contract, requiring a strong commitment to data security and fluent German skills.