2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing critical 2nd Level support for complex IT infrastructure, focusing heavily on Windows and Linux environments. The specialist will be responsible for the administration, analysis, troubleshooting, and resolution of technical issues within server systems, networks, and collaboration platforms like Office 365 and MS Teams. Key responsibilities include conducting root cause analysis, developing sustainable solutions, and ensuring system stability through proactive monitoring and performance optimization. The position requires strong technical proficiency in virtualization (VMware, Hyper-V), configuration management (Ansible, Puppet), and security solutions (EDR, SIEM). This is an attractive opportunity for a technically skilled professional who thrives on continuous learning and contributing to the planning and implementation of robust, secure, and efficient IT architectures in a full-time, permanent capacity.