Technical Support and Field Service Specialist | Technical Support / Field Service (m/w/d)

Job Summary

This Technical Support and Field Service Specialist role involves providing crucial hardware and software assistance to international customers, specializing in innovative medical imaging technologies. Day-to-day responsibilities include handling customer tickets, analyzing and resolving technical issues via phone and remote access, and meticulously documenting all interactions within the CRM system. A key component of the role is the installation, commissioning, training, and consulting of users both remotely and through on-site field service visits. The ideal candidate possesses completed IT training (e.g., as an IT Specialist) or comparable professional experience, coupled with excellent knowledge of PC, Windows, Networking, and MS Office environments. This position offers a challenging, independent full-time role in Bielefeld within an international company known for its flat hierarchies and commitment to employee development, requiring strong time management skills and a willingness to travel.