IT Support Specialist – 1st & 2nd Level Support | IT-Support (m/w/d) – 1st & 2nd Level Support | Standort Hamburg

Job Summary

This role is for an IT Support Specialist providing crucial 1st and 2nd Level support for internal users at a prominent IT service provider serving public sector clients across Germany. Day-to-day responsibilities include managing user issues via telephone, email, and ticketing systems, as well as administering and supporting Windows-based environments (Windows Server, Windows 10, and 11). A key focus will be active participation in client projects, specifically the migration from Windows 10 to Windows 11. Candidates must possess a completed IT qualification, such as an IT Specialist for System Integration, coupled with practical experience in both 1st and 2nd Level support. Essential technical skills include confident handling of Windows operating systems, Active Directory, and Group Policy Objects (GPOs). This position offers an unlimited contract, flexible working hours, home office possibilities, and opportunities for professional development in Hamburg.