Workforce Manager | Betriebswirt (m/w/d)

Job Summary

This Workforce Manager role is crucial for a regional, sustainable energy provider, focusing on the strategic and operational management of personnel resources within customer service. The core responsibilities involve analyzing and accurately forecasting customer contacts via phone and email, developing robust capacity planning models, and steering personnel deployment to consistently meet defined service levels. You will be expected to derive concrete recommendations to optimize reachability, response times, and overall service quality, collaborating closely with IT and team leads on data integration and process improvement. Day-to-day tasks include generating reports, dashboards, and presentations for management. Key qualifications include a degree in Economics, Mathematics, or Statistics, coupled with several years of professional experience in Workforce Management, utilizing standard WFM and BI tools. This position offers the opportunity to shape the energy transition, work in a supportive environment, and benefit from up to 40% remote work flexibility.