IT Service Desk Technician | IT-Service-Desk-Techniker (m/w/d)

Job Summary

Seeking a skilled IT Service Desk Technician to join an innovative IT company focused on modern technologies. This role is crucial for providing comprehensive technical support to end-users via phone, email, and professional ticketing systems. Key day-to-day responsibilities include the analysis and resolution of software and hardware malfunctions, maintaining and updating IT systems, applying necessary software updates and security patches, and creating essential technical documentation and knowledge bases. The ideal candidate must possess a completed vocational qualification in an IT field (such as an IT Specialist) and demonstrate fundamental knowledge of Windows, macOS, and Linux operating systems, as well as core network protocols (TCP/IP, DNS). Experience using professional tools like Jira, ServiceNow, or TeamViewer is required, alongside strong customer orientation and effective problem-solving abilities. This position offers a varied workload and excellent opportunities for professional development and career advancement.