Service Desk Specialist | Service Desk Mitarbeiter:in (m/w/d)

Job Summary

This Service Desk Specialist role involves managing and coordinating IT support activities for the City of Lünen employees. Day-to-day responsibilities include proactive First- and Second-Level Support for hardware and software issues, ensuring comprehensive system operation, and improving efficiency by organizing technical changes and conducting internal training sessions. A key part of the job is maintaining knowledge databases, documenting standard solutions, and coordinating external technicians while ensuring compliance with Operational and Service Level Agreements. The ideal candidate must have completed vocational training as an IT Specialist for System Integration or equivalent, possess excellent IT skills, and be proficient with standard MS Office applications. This permanent, full-time position offers flexible working hours, mobile work options, and the chance to actively shape the IT planning process, including asset coordination and procurement.