IT Service Desk Employee | Mitarbeiter IT Service Desk (w/m/d)

Bechtle AG

Freiburg im Breisgau, Baden-Württemberg, Deutschland
Published Jun 24, 2025
Full-time
No information

Job Summary

This role is for an IT Service Desk Employee who will serve as the primary point of contact for all user inquiries and incident reports. The successful candidate will be responsible for handling inbound calls, aiming for first-contact resolution using existing documentation, and providing 1st and 2nd level IT support, including incident management and request fulfillment via phone and remote access. Additionally, the role involves escalating complex issues to 2nd level IT experts. This position is ideal for someone with an IT background, strong problem-solving skills, and a customer-oriented approach, thriving in a dynamic support environment.

Required Skills

Education

Completed vocational training as an IT Specialist, Systems Electronics Technician, or IT Systems Management Assistant; cross-entry possible

Experience

  • Professional experience in IT support or related field
  • Experience as a single point of contact for users

Languages

German (Fluent)English (Fluent)

Additional

  • Not specified