IT Service Desk Employee | Mitarbeiter IT Service Desk (w/m/d)

Job Summary

This role is for an IT Service Desk Employee who will serve as the primary point of contact for all user inquiries and incident reports. The successful candidate will be responsible for handling inbound calls, aiming for first-contact resolution using existing documentation, and providing 1st and 2nd level IT support, including incident management and request fulfillment via phone and remote access. Additionally, the role involves escalating complex issues to 2nd level IT experts. This position is ideal for someone with an IT background, strong problem-solving skills, and a customer-oriented approach, thriving in a dynamic support environment.