IT Support Specialist, System Integration | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role is ideal for an engaged IT professional, including career changers, seeking a permanent position focused on providing first-class technical support to small and medium-sized businesses within a modern full-service agency environment. The core responsibilities involve directly assisting customers with technical issues via phone and online channels, managing domain registrations, and performing technical analysis and resolution of problems, particularly concerning email accounts, often utilizing remote maintenance software. Candidates must possess a completed vocational qualification in IT System Integration or a similar field, coupled with strong technical problem-solving abilities. The position offers a highly attractive package including independent and varied work, personalized learning and development opportunities, solid core working hours (no mandatory overtime), and a friendly, future-oriented team environment with flat hierarchies.