IT University Service Specialist | Mitarbeiter:innen (m/w/d) im Bereich IT-Hochschulservice

Job Summary

This role supports uni-assist's vital mission of pre-screening international university applications by providing essential IT support to member universities. Day-to-day responsibilities include informing, advising, and assisting member institutions on the technical base functions of the uni-assist portals. The specialist will manage the technical support lifecycle, handling, categorizing, and prioritizing inquiries, application problems, and error reports received via email, phone, and ticketing systems like JIRA. A key function involves documenting, analyzing, and evaluating support requests to continuously optimize business processes and service quality in collaboration with team leadership. The position requires a university degree with an IT focus or equivalent qualification, relevant professional experience in higher education admissions, and excellent communication skills in both German and English. This is an attractive opportunity to work in a responsible, varied role within the international higher education context in Berlin, contributing actively to the future success of international students.