IT Support Specialist (1st Level) | Informatiker (m/w/d)

Job Summary

This role is ideal for a proactive IT Support Specialist eager to join the Digital & IT team, focusing on 1st Level Helpdesk operations. The core responsibilities include the independent reception, processing, and comprehensive documentation of service requests and incidents received via hotline and ticketing systems. You will perform crucial fault analysis within the client environment, covering Windows, Microsoft Office, peripherals, and network components. A key function involves user administration, including rights management within Active Directory. The specialist is also responsible for the remote and on-site installation and configuration of hardware and software. Success in this role requires a structured, service-oriented approach, basic knowledge of ITIL processes, and familiarity with tools like ServiceNow and Jira Service Desk, ensuring effective collaboration with higher-level support teams and contributing actively to knowledge management.