Solution Expert Microsoft Omnichannel | Solution Experte Microsoft-Omnichannel (m/w/d)

Job Summary

This role is ideal for a Solution Expert focused on the technical development management of Omnichannel solutions, specifically within the Meter-to-Cash process and customer interface domain. The expert will be responsible for driving the entire product lifecycle, focusing heavily on requirement analysis, identifying automation potential, and ensuring technical standards are met, particularly for contact channels like WhatsApp. Day-to-day tasks include coordinating channel integrations, managing resources across project phases, and independently executing system and acceptance tests. A key component of the role involves technology consulting, monitoring market trends, and integrating technological impulses into strategic roadmaps. Candidates should possess a strong background in IT systems operations, system architecture, and modern CRM/Contact Center technologies, ideally including Microsoft Omnichannel, coupled with experience in agile project management and IT service competence.