IT Expert Service Management ISO 20000 - Remote | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This role is for an IT Expert specializing in Service Management, focusing on 1st and 2nd level support for a company serving major German industrial clients (automotive, chemical, plastics). Day-to-day responsibilities include managing user accounts and permissions within Active Directory, documenting IT processes in the knowledge base, and actively participating in the implementation of new IT systems. A core function involves classifying, accepting, and resolving IT disruptions via ticketing systems. Candidates must possess a completed qualification as an IT Specialist for System Integration or equivalent, paired with strong communication and service orientation. Good knowledge of Microsoft products (Windows 10/11, Office 365, Active Directory) is essential. The position offers significant flexibility, including remote work options and flexible hours, alongside 30 days of annual leave and dedicated opportunities for professional development, making it an attractive career step toward a permanent contract.