Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

This role involves working as a Service Desk Agent for an IT service provider, supporting an automotive and commercial vehicle manufacturer in Wolfsburg. The core responsibility is managing Incidents and Service Requests, which includes qualifying issues, logging them in a ticketing system, classifying them, and ensuring correct routing to the appropriate technical departments. Day-to-day tasks involve creating detailed technical documentation, developing initial solutions using knowledge databases, and potentially assisting colleagues with on-site technical service. The ideal candidate has experience as a Service Desk Agent, although motivated career changers with initial knowledge in areas like networking, server/storage, application support, or end-user computing are encouraged to apply. This position offers a long-term employment perspective, structured working hours, and the chance for qualification in various IT specializations, making it an excellent opportunity for entry into IT support.