System Engineer, VoIP & Unified Communication | System Engineer (m/w/d) VoIP & Unified Communication - Remote oder Hybrid

Job Summary

This role is for a dedicated and responsible System Engineer specializing in VoIP and Unified Communication (UC) systems, offering the flexibility of 100% remote or hybrid work, though regular travel to nationwide locations and the Frankfurt headquarters is required. The core responsibilities involve the setup, configuration, and maintenance of softphone solutions, specifically mentioning platforms like STARFACE, Swyx, and 3CX. The engineer will manage, monitor, and troubleshoot SIP-based communication systems and provide crucial Second-Level Support for end-users regarding hardware and software issues, both remotely and onsite. Additionally, the role involves assisting with Microsoft 365 administration (Exchange Online, Teams, SharePoint), documenting IT processes, and coordinating external service providers. Key qualifications include a relevant IT qualification (e.g., IT Specialist for System Integration), practical experience with specific VoIP/Softphone platforms, strong knowledge of SIP, network technology (TCP/IP, DNS, DHCP), and familiarity with remote support tools and ticketing systems. This position is ideal for a team player seeking growth within a leading German insurance brokerage group.