IT Order Manager / Dispatcher | IT Auftragsmanager / Dispatcher (m/w/d)

Job Summary

This role involves ensuring smooth IT service operations by acting as the central coordinator for incoming IT support requests and tasks. The IT Order Manager / Dispatcher will be responsible for coordinating orders, dispatching tickets efficiently within the IT department, scheduling appointments, and qualifying or adjusting incoming assignments. You will also provide essential support to the overall IT service function. The ideal candidate possesses professional experience in the IT sector, preferably in on-site service or user support, coupled with proven experience in order coordination and ticket dispatching. Essential qualifications include proficiency in using ticket systems and common office applications like MS Office, along with a confident demeanor when interacting with customers and end-users. This full-time, permanent position is based in Munich within a specialized IT consulting firm serving international clients, offering a varied workplace and strong future prospects.