Service Technician IT Support and Customer Service | Servicetechniker (m/w/d) IT Support und Kundenservice

Job Summary

This versatile Service Technician role focuses on providing comprehensive IT support and customer service, primarily involving the installation and maintenance of hardware, software, and client/server environments. Day-to-day responsibilities include implementing new systems into existing networks, providing 1st Level IT support, managing and prioritizing 2nd Level support inquiries, and meticulously documenting all service activities within the helpdesk system. The ideal candidate possesses a completed technical vocational qualification in IT or electrical engineering, coupled with practical experience in networking (LAN/WAN/TCP/IP), data backup strategies, and strong proficiency with Windows Server, Hyper-V, and Microsoft SQL Server. This full-time, permanent position offers the opportunity for diverse professional development and the chance to work in a modern, flexible environment.