Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

This leadership role in Augsburg involves taking overall responsibility for the Managed Services division, directing tailored IT solutions with precision, and ensuring high customer satisfaction. The Head of Managed Services will strategically advance the service portfolio, ensuring smooth operations and adherence to Service Level Agreements (SLAs). Key responsibilities include leading service teams both technically and disciplinarily, managing operative customer relationships, handling escalation processes, and overseeing capacity, resource, and budget planning. Candidates must possess a technical degree or equivalent IT qualification, at least five years of professional experience in an IT service leadership function, and expertise in IT infrastructure, network, and cloud technologies. The role requires strong leadership, communication skills, entrepreneurial understanding, and a high degree of customer orientation, contributing to the digital transformation of client companies.