IT Service Technician (1st Level Support) | IT Servicetechniker (m/w/d)

Job Summary

This role is perfect for an IT expert based in Munich or Berlin who excels at translating complex computer problems into understandable language, acting as a crucial bridge between users and technology. As a 1st Level IT Service Technician, you will be responsible for resolving IT issues, logging them in a ticketing system, and providing on-site support for hardware and software inquiries. Key daily tasks include setting up programs on workstations via software distribution and participating in IT projects, while managing computers, printers, mobile devices, and network components. The ideal candidate possesses a degree in IT System Integration or equivalent qualification, proven experience in IT support, and proficiency with Windows, Active Directory, Office 365, and networking. This position offers a secure, long-term opportunity within the growing IT sector with modern equipment and above-standard compensation.