Team Leader Onsite Support | Teamleiter Onsite Support (m/w/d)

Job Summary

This role involves leading and coordinating an Onsite Support team of 10 to 15 technicians for a market leader in Managed Services, based in Donauwörth. The Team Leader is responsible for ensuring high service quality by optimizing workflows, coordinating internal assignments, and managing the team's deployment schedules and service times. A critical component of the job is maintaining excellent customer relations, which includes participating in regular client meetings and handling escalation management. Candidates must possess experience in team leadership, routine interaction with Key Users, and end-user support. Technical competency is essential, specifically good knowledge of Windows operating systems and familiarity with Google Suite and Office 365. This position offers a long-term perspective, structured onboarding, and professional development opportunities, initially structured as temporary employment with the option for permanent takeover.