IT 1st Level Support Specialist | IT Mitarbeiter 1st Level Support (m/w/d)

Job Summary

This role is for a motivated and engaged IT 1st Level Support Specialist in Stuttgart, focusing on providing excellent customer service. The successful candidate will be the primary point of contact for customer inquiries and issues via phone and remote support, utilizing a professional ticketing system. Key responsibilities include handling client-based incident reports, developing customer-oriented solutions, and meticulously documenting all support requests. This position requires strong communication skills, technical understanding, and a keen interest in the IT world. It's an opportunity to apply your skills in a dynamic environment, ensuring high customer satisfaction while collaborating with network technology interfaces and client stakeholders.