Service Technician | Servicetechniker (m/w/d)

Job Summary

This role is for a Service Technician within a leading IT services company, a subsidiary of a major IT group, focusing on digital transformation and enhancing user experience for clients. The successful candidate will be responsible for providing 1st and 2nd level IT support, handling inquiries via phone, email, and portals, and performing remote support using tools like TeamViewer. Key tasks include diagnosing and resolving hardware and software issues, performing installations, and managing data transfers for devices such as PCs and printers. The position also involves documenting IT infrastructure, maintaining IT service management processes according to ITIL standards, and configuring new IT and telecommunication equipment. This is an excellent opportunity for someone with IT support experience or a strong interest in IT, looking for a dynamic role with opportunities for professional development and flexible work arrangements.