1st-Level Support Specialist | Mitarbeiter 1st-Level Support (m/w/d)

Job Summary

This role involves providing essential 1st-Level Support, acting as a crucial onsite contact for user assistance in both office and manufacturing environments. The specialist will handle daily operations, including ticket processing within IT services, and actively contribute to the improvement of the overall IT infrastructure, focusing on critical components like File Servers, Print Servers, and Active Directory. Key responsibilities also include participating in significant IT projects such as software and hardware rollouts. Candidates must possess a completed technical education, ideally as an IT Specialist for System Integration, coupled with initial professional experience in networking and familiarity with Windows operating systems and standard software. Proficiency in ITSM tools like Baramundi and Matrix42 is beneficial, and strong teamwork skills are essential for success in this dynamic environment.