IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

This role centers on the strategic design and continuous enhancement of technical and organizational processes within the IT department. Key responsibilities include the conception and further development of specialized processes, coordinating internal workflows aligned with the ITIL framework, and expanding the service catalog to achieve greater standardization. The IT Process Manager acts as a crucial interface, coordinating necessary activities within the IT business unit and consulting IT leadership. Furthermore, the role involves active participation in digitalization initiatives and establishing criteria and methods for measuring process and service quality. To succeed, candidates must possess a completed degree in (Business) Informatics, advanced knowledge of the ITIL process framework and IT Service Architectures, and comprehensive experience utilizing the BPMN 2.0 standard. This position is ideal for an ambitious professional seeking to connect technology and people, offering exciting projects, flexibility through mobile work options, and extensive professional development opportunities.