IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role as an IT Support Specialist involves driving the next level of technology solutions by integrating and optimizing IT systems for renowned clients, focusing heavily on support and security. Day-to-day responsibilities include performing 1st and 2nd level Incident Management, meticulously recording, analyzing, solving, and documenting all fault reports. You will be responsible for initiating necessary follow-up measures, such as creating Defects or Change Requests, and maintaining Active Directory Group Policies. A key task is troubleshooting Windows and general client systems. To succeed, candidates must possess vocational training in IT, such as an IT Specialist for System Integration, coupled with 1-3 years of professional experience in User Helpdesk environments. Required competencies include practical experience in both 1st and 2nd level support and initial familiarity with Active Directory. This position offers the opportunity to work on challenging projects, advance existing IT infrastructures, and join a team dedicated to technological innovation.