IT Account Manager (Public Sector) | IT-Accountmanagement (m/w/d) - öffentlicher Dienst BITBW

Sel Hermes GmbH & Co. KG

Stuttgart, Baden-Württemberg, Deutschland
Published Jun 24, 2025
Full-time
Permanent

Job Summary

This role involves managing and expanding relationships with large existing clients within the state administration, focusing on comprehensive support and identifying their IT needs. The IT Account Manager will be responsible for supporting strategic developments, advising clients on the service portfolio, and capturing new requirements. A key part of the role includes commercial offer processing, from creation and negotiation to monitoring and documentation. The position requires close collaboration with solution designers and internal departments to ensure successful implementation of client requirements. Additionally, the role involves annual planning with clients, advocating for client perspectives in service development, and managing client contracts. This is an exciting opportunity for a professional with a strong background in IT account management, particularly within complex IT infrastructures.

Required Skills

Education

University degree in Business Informatics, Computer Science, or a comparable IT-related field. Alternatively, a comparable IT-related vocational training with three years of professional experience. ITIL certification required.

Experience

  • At least five years of professional experience in IT Account Management
  • Experience in consulting and supporting clients in large and heterogeneous IT infrastructures
  • Experience in a consulting and system house environment
  • Experience in account management for IT topics
  • Several years of practical experience with Microsoft Office, especially complex Excel tables (Pivot, VLOOKUP, Macros), professional Word formatting, and efficient Outlook management
  • At least 1 year of experience with CRM tools

Languages

German (Basic)

Additional

  • Located in Stuttgart, Germany. Full-time position (37.5 - 40 hours per week). High resilience and independent working style required. Permanent contract.