Service Desk Team Coordinator | Teamkoordinator Service Desk (m/w/d)

Job Summary

This role involves leading a Service Desk team of 10–12 employees, focusing on operational planning, resource steering, and ensuring high-quality IT support. The coordinator acts as the technical point of contact for customers and the team, overseeing the coordination and prioritization of tasks. Key responsibilities include monitoring Service Level Agreements (SLAs), managing shift duties, maintaining the knowledge base, and handling incident management within the ticketing system, including classification, documentation, and error analysis. Candidates must possess completed vocational training in IT or equivalent qualifications, coupled with practical experience in First-Level Support within a Service Desk or User Help Desk (UHD) environment. Proficiency with current Microsoft products, standard hardware, and ticketing/remote tools is required, alongside excellent German and good English skills. This position offers a long-term perspective, professional development, and an attractive salary up to 50,000 EUR p.a.