2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing crucial 2nd level support for Windows and/or Linux environments, focusing on diagnosing, troubleshooting, and resolving technical issues within complex IT infrastructures, including networks and server systems. The specialist will contribute to the planning, implementation, and optimization of system and network architectures, ensuring stable and efficient IT operations. Key responsibilities also include collaborating with 1st and 3rd level support, documenting IT processes, monitoring system performance, implementing security policies, and participating in IT projects like rollouts and migrations. The ideal candidate possesses strong technical skills in operating systems, networking, and various IT tools, coupled with excellent communication abilities and a commitment to continuous learning and data security.