1st and 2nd Level IT Support Specialist | 1st und 2nd Level Support (w/m/d)

Job Summary

This role is ideal for junior candidates or career starters looking to establish themselves in IT Support, offering the chance to continuously develop within a dynamic environment. The specialist will be responsible for providing comprehensive 1st and 2nd level support, focusing on hardware maintenance, system relocations, and user assistance. Daily tasks include processing, documenting, and tracking service tickets, managing IT component inventory, and handling Mobile Device Management (MDM), including the setup and maintenance of mobile devices. The position also involves administering telephony clients (softphones, headsets) and overseeing printer and video systems. Key qualifications include initial professional experience in IT support or a relevant technical IT education, strong MS Office skills, excellent communication, and a service-oriented, solution-focused mindset.