IT Business Process Specialist | IT Business Process Specialist (f/m/d)

Job Summary

This role requires an experienced IT Business Process Specialist to drive the transformation and standardization of IT processes across Coveris's European sites. Day-to-day responsibilities include conducting comprehensive process audits to pinpoint inefficiencies, mapping current workflows using standard modeling tools like BPMN, and defining crucial KPIs such as cycle time and SLA adherence. The specialist will be responsible for measuring the impact of implemented changes, maintaining detailed documentation, and facilitating regular stakeholder meetings to ensure IT processes align perfectly with broader business objectives. Key qualifications include a relevant Bachelor's degree, professional experience in IT service management design, and strong knowledge of ITIL. This position is attractive due to its high degree of flexibility, offering hybrid working arrangements and the ability to be based in any Coveris office location across Europe, while supporting a major international transformation initiative.