IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist responsible for ensuring seamless IT operations for a major European IT service provider's end customer. Day-to-day tasks involve managing incidents and service requests according to SLAs, performing comprehensive hardware and software troubleshooting, and configuring standard client devices. The specialist will also provide crucial support for mobile devices (iOS and Android) and resolve network issues, including supporting network components, and executing IMAC services onsite. Key requirements include a completed vocational qualification (e.g., IT Specialist for System Integration), practical experience in client support and troubleshooting, and proficiency with MS Office. The position offers a competitive salary (€38,000 - €41,000), a structured 40-hour work week, and excellent prospects for permanent employment with the client company.