IT Support Specialist | IT- Support (m/w/d)

Job Summary

This full-time, permanent IT Support Specialist role in Frankfurt offers a stable career path with a renowned IT service provider. You will be the go-to person for complex IT issues, primarily handling 2nd Level support for a diverse client base. Your day will involve diagnosing and resolving hardware and software problems, configuring and maintaining PCs, printers, and standard software, and managing user accounts. You'll also assist with network-related topics like LAN, WLAN, and VPN, collaborate closely with internal departments and external partners, and meticulously document solutions in a ticketing system. This position is ideal for someone with a strong background in IT support, excellent problem-solving skills, and a passion for helping others, offering an opportunity to contribute to exciting IT projects and process improvements.