IT Administrator, 1st/2nd Level Support | IT-Administrator Helpdesk 1st / 2nd Level Support (m/w/d)

Job Summary

This role is ideal for a dedicated IT professional ready to manage and resolve technical issues as an IT Administrator focusing on 1st and 2nd level support. Daily tasks involve receiving, prioritizing, analyzing, and documenting incoming IT disturbances, providing expert technical support and advice, and diligently managing the customer ticket lifecycle within the system. The successful candidate must possess a completed IT qualification, such as an IT Specialist certification, coupled with a secure technical understanding of both hardware and software solutions. The position demands a high degree of service orientation, clear communication, and a structured, solution-oriented approach. This established IT service provider offers a stable, permanent contract, flat hierarchies, performance-based incentives, and significant opportunities for further training and recognized certifications, fostering a collaborative and responsible team environment focused on developing sustainable solutions.