IT Service Desk Specialist | Service Desk (m/w/d)

Job Summary

This role is an excellent opportunity to launch or advance an IT career, supporting a prominent company in Tittmoning. The Service Desk Specialist will be responsible for both First and Second Level Support activities. Day-to-day tasks include managing incoming inquiries and incidents via phone, email, and monitoring systems, utilizing a ticket system for logging and processing all customer requests, and ensuring adherence to agreed-upon response and processing times. Key technical duties involve self-sufficient analysis and resolution of simple malfunctions, escalating complex issues, and documenting solutions in the knowledge base. Furthermore, the specialist will handle defined technical tasks, minor projects, software installation (standard and specialized), and user administration. The ideal candidate must possess a completed IT apprenticeship, very good knowledge of Microsoft operating systems and MS Office, and fluency in both German and English.