IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support to users across various channels, including telephone, ticketing systems, remote assistance, and direct on-site support. Key daily responsibilities include managing and resolving disruptions and service requests, administering user accounts using systems like Active Directory, handling software distribution, and maintaining/troubleshooting workplace hardware. The specialist will actively contribute to IT projects, such as hardware and software rollouts, and is expected to assist with technical documentation, the creation of user manuals, and the setup and operation of conference technology. The ideal candidate possesses strong customer orientation, excellent communication skills, and reliability. This position offers a modern work environment, flexible hours, and a permanent contract within a leading service provider focused on digital solutions for the publishing industry.