IT Support Specialist | IT Supporter (m/w/d)

Job Summary

This role seeks an ambitious IT Support Specialist to serve as the primary point of contact for customer product inquiries. Day-to-day responsibilities include logging, classifying, and handling telephone requests, often utilizing remote maintenance tools. A core function is documenting all interactions accurately within the ticketing system and efficiently escalating complex issues to 2nd-level support. Furthermore, you will contribute to the ongoing optimization of internal support processes. Ideal candidates possess professional training as an IT Specialist or a background in the medical field, though a technical or commercial background combined with strong customer service experience is also acceptable. Essential qualifications include high IT affinity, excellent communication skills, and strong service orientation, coupled with very good German language skills. The position offers high planning security through an unlimited employment contract and tailored professional development opportunities, making it an attractive step for experienced professionals looking to advance technology.