1st Level Support Service Desk Agent - Telematics Infrastructure | Service Desk Mitarbeiter (m/w/d) – 1st Level Support Telematikinfrastruktur (TI) (intern)

Job Summary

This internal role focuses on providing essential 1st Level Support via telephone and remote access to users interacting with the German Telematics Infrastructure (TI). Daily responsibilities include the acceptance, categorization, and prioritization of incoming incidents and service requests. The agent will perform initial troubleshooting following established guidelines, escalating complex issues to 2nd Level Support or manufacturers when necessary. A core component of the job involves meticulous ticket processing, monitoring adherence to Service Level Agreements (SLAs), and documenting all activities to maintain the knowledge base. Furthermore, the agent assists with the setup and modification of TI components, such as connectors and card terminals. Successful candidates must possess a completed technical vocational degree, strong knowledge of current hardware and software, and excellent written and spoken German skills. This position offers valuable professional experience within a complex IT environment and is explicitly suitable for career starters and lateral entrants.