Managed Services Specialist | Managed Services Specialist (m/w/d)

Job Summary

As a Managed Services Specialist, you will be instrumental in ensuring the smooth operation and continuous improvement of IT services for clients. Your daily responsibilities will include administering and operating the Managed Services platform, performing remote maintenance, and managing monitoring, backups, endpoint AV, and patch management. You will be crucial in overseeing customer infrastructure health, responding to incidents according to SLAs in collaboration with the Helpdesk, and automating repetitive tasks to boost efficiency. This role requires strong documentation skills, regular client feedback discussions, and reporting to IT management. You will also maintain knowledge bases and FAQs to support effective problem resolution. This position offers an engaging environment, opportunities for independent work, and continuous professional development.