IT Service Technician | IT Service Techniker (m/w/d)

Job Summary

We are seeking an IT Service Technician in Munich to act as a crucial link between technology and end-users. In this role, you will primarily focus on providing robust First and Second Level Support, solving complex hardware and software disruptions, and assisting users with common issues related to Microsoft Windows Client Operating Systems (Windows 7, Windows 10) and MS Office products. Day-to-day tasks include detailed IT documentation within the ticketing system and handling inquiries via the IT Service Desk. The ideal candidate possesses a successfully completed IT vocational qualification, such as an IT Specialist for System Integration, coupled with initial technical experience gained in user support or field service. Familiarity with managing IT end-user hardware, including notebooks, desktops, and smartphones, is essential. This position offers an attractive compensation package, intensive onboarding, and the opportunity to work in an international environment, initially through a temporary contract with a strong option for permanent employment.