2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role is for a 2nd Level IT Support Specialist located in Northern Munich, joining a leading IT and process integration company specializing in logistics and real-time global supply chain management. The core responsibility involves serving as the crucial interface between customers and internal technical departments. Day-to-day tasks include analyzing and resolving customer inquiries through effective communication and cooperation, testing new IT solutions, and meticulous documentation of all issues in both German and English. Candidates must possess completed technical training, such as an IT Specialist qualification (Fachinformatiker), coupled with practical experience, strong analytical skills, and specific knowledge of databases, particularly SQL. The position requires flexibility to participate in on-call duties. This role offers a long-term perspective with a secure job, intensive onboarding, and significant flexibility, including the option for up to 60% remote work, alongside opportunities for professional development and attractive compensation.