IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

This role as an IT Service Desk Agent in the Frankfurt area involves providing essential technical remote support within a modern Windows environment. Day-to-day responsibilities include expertly handling incoming customer inquiries via phone, email, and ticketing systems, ensuring adherence to IT support service levels, and actively contributing to the optimization of Service Desk processes. You will also coordinate collaboration efforts with external service providers. The ideal candidate possesses a completed IT qualification, such as an IT Specialist for System Integration, or demonstrated initial experience in telephone customer support. Essential technical skills include strong familiarity with common Windows operating systems, experience utilizing ticket systems, and good knowledge of networking and hardware. This position offers an attractive pathway to a permanent contract following an initial temporary placement, providing valuable professional experience and an above-standard salary package.