IT Technician (Field Service) | IT Techniker (m/w/d)

Job Summary

This role is ideal for a skilled IT professional seeking a full-time, permanent opportunity within an international legal environment in Frankfurt am Main. As an IT Technician in the Field Service Team, you will be the primary point of contact for end-users, managing the entire lifecycle of IT incidents. Day-to-day tasks involve processing incoming fault reports via the ticketing system, performing detailed analysis and resolution of IT malfunctions, and ensuring thorough documentation of all work processes. A key part of the job includes instructing users on the correct use of hardware and software, and managing the setup, relocation, and dismantling of IT workstations on-site. The position requires a completed IT sector qualification and experience handling common client peripheral devices like printers and headsets, offering a secure job with future prospects and opportunities for individual development.