IT Service Technician Onsite Support | IT Servicetechniker (m/w/d) Onsite Support

Job Summary

This role seeks an IT Service Technician for Onsite Support in Hechingen, joining a market-leading company specializing in IT solutions and service management, ranging from infrastructure monitoring to cloud services. The core responsibilities involve acting as the first point of contact, taking calls, logging, and assigning tickets for reported incidents. Day-to-day tasks include performing comprehensive IT support work based on B/F (Break/Fix), IMAC (Installs, Moves, Adds, Changes), and specific project tickets. The technician will provide essential local support to the customer, focusing on Windows clients, printers, networking issues, and telecommunications. Key requirements include a completed vocational training in the IT field (e.g., IT Specialist for System Integration) or equivalent professional experience, coupled with expertise in handling hardware, mobile devices, current Windows/iOS operating systems, standard software like Office, and utilizing ticketing systems effectively. This position offers high personal responsibility, comprehensive training, and flexible working hours.