IT Support Specialist | IT-Supporter (m/w/d)
Randstad Professional
Job Summary
This role is an excellent opportunity for a dedicated IT Support Specialist to join an IT industry partner in Berlin. The successful candidate will be responsible for managing inventory tracking and data collection, performing hardware and software installations and updates, and providing both on-site and remote technical support via phone and email. Key responsibilities also include resolving and closing tickets, answering user questions, and assisting with maintenance, backup, and upgrade activities. This position is ideal for someone with a background in system integration, strong problem-solving skills, and a collaborative mindset, looking to advance their career in a dynamic IT environment.
Required Skills
Education
Completed training as an IT Specialist for System Integration or comparable qualification
Experience
- Professional experience in IT helpdesk or service desk roles
- Experience with inventory tracking and data collection
- Experience in hardware and software installation and updates
- Experience in providing on-site and remote technical support
- Experience in ticket resolution and user query handling
- Experience in maintenance, backup, and upgrade activities
Languages
Additional
- Not specified
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